Terms of Service

LeadCondor connects to your HubSpot account, reads the contacts and related records you allow it to read, and calculates a score for each contact predicting how likely that person is to buy. It writes those scores back into your HubSpot account and shows them in a ranked list.

LeadCondor is in beta. Features change, and some of them change quickly. We may add, alter or withdraw parts of the service.

Scores are predictions, not facts. A score is our model's estimate based on the records in your HubSpot account. We do not promise that any score is accurate, that a high-scoring contact will buy, or that a low-scoring one will not. Use the scores to help your team decide where to spend its time, not as the sole basis for a commercial decision.

We do not promise that the service will be uninterrupted or error free.

You are responsible for your account, for keeping your sign-in details secure, and for what people on your team do with it. Tell us promptly if you think someone has gained access to your account who should not have.

You must be at least 18 and must not use LeadCondor if we have previously closed your account.

You keep ownership of everything you put into LeadCondor and everything we read from your HubSpot account. We do not sell it and we do not share one customer's data with another.

This is the important clause and we would rather you read it than skip it. When you connect HubSpot, you are sending us personal information about other people: your contacts. You confirm that you are entitled to do that, that you have told those people what you do with their information as the law requires, and that you have a lawful reason for us to process it on your behalf. If you cannot confirm that, do not connect the account.

How we handle that information is set out in our Data Processing Agreement, which forms part of these terms.

We may use aggregated and anonymised information about how the service is used to operate and develop LeadCondor. That means counts and patterns that do not identify any person or any customer.

You must not use LeadCondor to break the law, to send unsolicited messages in breach of marketing rules, or to process information about people you have no right to process. You must not attempt to reverse engineer the model, resell access to the service, or use it to build a competing product. You must not deliberately overload or interfere with the service.

During the pilot phase we provide LeadCondor free of charge. If we agree paid terms with you, those will be set out separately in writing and will take precedence over this section for the things they cover.

The service, the software, the model and everything we create in running LeadCondor stay ours. The scores, bands and reasons the model produces are made available to you to use in your business for as long as your account is open.

You can close your account at any time by telling us. We can suspend or close your account if you break these terms, if we are required to by law, or if we stop offering the service, and we will give you as much notice as we reasonably can.

When your account is closed we will delete the personal data we hold for it, in the way described in the Data Processing Agreement.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable to you for lost profits, lost revenue, lost business, lost data or any indirect or consequential loss, and our total liability to you for everything arising out of or connected with these terms is limited to the total fees you have paid us in the twelve months before the claim arose.

We may change these terms as the service develops. If a change materially affects you, we will tell you before it takes effect and the date at the top will change. If you do not accept a change, you can close your account.

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these terms without our written agreement.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Email us at mike@leadcondor.com.